Train Excursion Terms and Conditions
By purchasing tickets to ride any The Cincinnati Railway Co./Cincinnati Scenic Railway/Lebanon Mason Monroe Railroad/LM&M Railroad/Ohio Rail Experience train the passenger agrees to all terms and conditions listed herein.
No refunds or exchanges, exceptions may be made at the discretion of management. Limited exemptions apply. Trains will run rain or shine. The Cincinnati Railway Co./Cincinnati Scenic Railway/Lebanon Mason Monroe Railroad/LM&M Railroad/Ohio Rail Experience reserves the right to cancel any train ride it deems necessary. You assume all risk and danger incidental to the train and/or related activities whether occurring prior to, during, or after any portion of the event/excursion. You assume all risk and danger of being injured by the train and its related activities, and you agree that the management, its agents/staff, performers, venues, related properties, etc. are not responsible or liable for any injuries resulting from such causes. Use of carry-on items, alcohol, food/drinks, etc. is at the discretion of management and may vary by event/excursion. Weapons of any kind are not allowed on the property or any related properties/venues at any time. You hereby consent to the reasonable search for alcoholic beverages, drugs, or weapons. You further consent to the use of your image or likeness incidental to any display, transmission, or reproduction of the event. Management reserves the right to refuse admission or reject any person under the influence of any substance, and/or whose conduct is deemed by management to be disorderly, or who fails to comply with the terms and conditions herein. In the event of a cancellation from the The Cincinnati Railway Co./Cincinnati Scenic Railway/Lebanon Mason Monroe Railroad/LM&M Railroad/Ohio Rail Experience, and for which there is no rescheduled date, a refund for this ticket will be issued and may or may not include additional ticket fees (i.e. shipping fees, ticketing fees, etc.).
The Cincinnati Railway Co./Cincinnati Scenic Railway/Lebanon Mason Monroe Railroad/LM&M Railroad/Ohio Rail Experience is not a common carrier railroad. Passengers are expected to read and understand our full policies, terms, and conditions.
Our excursions are operated by highly skilled professionals and your safety is our highest priority. The Lebanon Mason Monroe Railroad requires passengers to exercise sound judgment when on railroad property and obey all crew member instructions.
All Lebanon Mason Monroe Railroad trains are low priority movements on a busy regional freight railroad. Schedules are developed in good faith with our operating partners. However, due to circumstances beyond or within our control, trains can run late. Passengers will not receive refunds for late trains.
Some Lebanon Mason Monroe Railroad excursions include a layover at a destination point. LM&M is not responsible for passengers missing trains, including on any return trip. If a passenger misses a return train, they are responsible for providing their own alternate form of transportation.
The Lebanon Mason Monroe Railroad reserves the right to change equipment or cancel an event/train ride at any time for any reason it deems necessary.
All trains run rain or shine. Cancellations due to weather will only be made by the Lebanon Mason Monroe Railroad in extreme circumstances.
Prices are subject to change without notification. All tickets purchased are subject to additional fees. Lebanon Mason Monroe Railroad passengers are subject to all LM&M Railroad agreements and policies. Please note: The LM&M Railroad strictly enforces its refund policy.
The Lebanon Mason Monroe Railroad is not a common carrier railroad. Passengers are expected to read and understand our full policies, terms, and conditions.
This trip will not be handicap accessible. Historic and antiquated rail passenger equipment, like that used on this excursion, is exempt from ADA regulations under U.S. Code: Title 42: Section 12184. The passenger cars and station facilities used on this excursion were constructed before disability accessibility laws were adopted. Platforms, boarding areas, stairs, step-boxes, seating, and especially doorways, passageways, aisles, and onboard restrooms may not accommodate all passengers. We will make all reasonable efforts to accommodate differently abled passengers who desire to ride the train. Motorized wheelchairs and/or scooters cannot be accommodated onboard our train.
The LM&M Railroad is not responsible for unsafe footing on property owned by third party organizations or created by situations beyond our control. Please watch your footing while loading and unloading from the train. The LM&M Railroad and its operating partners are not responsible for uneven footing on property owned by third party organizations or created by situations beyond our control. Please watch your footing while loading and unloading from the train. Passengers will have to ascend/descend up to ten (10) steps in order to ride a typical LM&M Railroad excursion train. The LM&M Railroad will provide step boxes and trained employees to assist will boarding/deboarding. However, passengers assume all liability and risk associated with boarding/deboarding the train. Do not purchase tickets to ride a LM&M Railroad train if you are unable to safely climb up to ten (10) stairs or walk extended distances up to five hundred (500) ft.
The LM&M Railroad welcomes trained dogs, cats, and miniature horses as service animals onboard our trains if the customer is able to provide credible verbal assurance that the animal is a trained service animal. The railroad does not accept unusual or exotic species of animals as solely determined by railroad management. Pets are not allowed onboard at anytime. Service animal owners must comply with the rules posted in our complete service animal policy.
Cincinnati Scenic Railway (CSR) train rides are live entertainment events in line with concerts and other scheduled performances. CSR event tickets and are not subject to common carrier regulations. CSR is the operator of the Lebanon Mason Monroe (LM&M) Railroad and the Ohio Rail Experience (ORE).
CSR enforces a no refunds or exchanges policy. Limited exemptions apply. Exceptions may be made at the discretion of management.
In the unlikely cancellation of an event by CSR management, a full refund for this ticket will be issued. Depending on contractual limitations this full refund may or may not include the refund of additional fees (i.e. ticketing fees, etc.).
Passengers may exchange tickets for a different departure date, time, or event if the exchange is made at least seventy-two (72) hours prior to the originally scheduled departure time. Passengers are responsible for paying the difference, if any, between the original and newly issued tickets. Only one exchange can be made per order. Exchanges are subject to availability.
Passengers may exchange tickets for a gift card refund credit if the exchange is made at least seventy-two (72) hours prior to the originally scheduled departure time. Passengers are responsible for paying additional fees incurred by processing the gift card exchange.
Passengers cancelling at least ninety (90) days prior to the originally scheduled departure time can receive a full refund. Refunds can only be processed to the original method of purchase. Refunds can only be processed for orders made with a credit or debit card. Please allow up to ten (10) days for the refund to process. Passengers are not eligible for refunds within ninety (90) days of the originally scheduled departure. Orders that have been exchanged are ineligible for refunds.
All ticket sales are final. No refunds or exchanges will be made after departure or within seventy-two (72) hours of departure.
- Effective 1/1/2019